Cuci7 Privacy Policy – Protection of Your Personal Data

1 Personal Information We Collect

Cuci7 collects your personal information through several channels as you use our platform. This data collection is necessary to ensure our services operate safely, efficiently, and in line with your needs as a member.

Information you provide directly:

• Identity information — full name, date of birth, identity card or passport number during the registration and KYC verification process.
• Contact information — email address, phone number, and residential address for communication and verification purposes.
• Financial information — bank account number, account holder name, and digital wallet details for processing deposits and withdrawals.
• Verification documents — copies of your identity card, passport, utility bills, or other documents required for the KYC process.

Information collected automatically:

• IP address, device type, operating system, and web browser used.
• Gaming activity data including dates, times, wagering amounts, and game results.
• Login data and session records for security and fraud detection purposes.
• Country-level location data derived from IP addresses to ensure compliance with regulatory requirements.

2 How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. cuci7 does not collect data excessively and only uses information necessary for the following purposes:

3 Sharing Information with Third Parties

Cuci7 does not sell or rent member personal data to any third party for marketing or commercial purposes. However, we may share your information with certain parties in the following situations:

• Payment service providers — payment gateways, banks, and digital wallet providers that assist in processing your financial transactions. They are bound by strict confidentiality agreements.
• Technology service providers — companies that provide server infrastructure, cloud services, and technical support required for the operation of the cuci7 platform.
• Game software providers — game development companies that provide game content on the cuci7 platform, which may receive game session data necessary to run the games.
• Regulatory authorities and law enforcement agencies — when required by law, court order, or directive from a relevant regulatory authority.
• Anti-fraud authority — for the purpose of detecting and preventing fraudulent activity, money laundering, and other illegal activities.

4 Data Security Measures

The security of member personal data is cuci7's top priority. We continually invest in the latest security technologies and procedures to ensure your information remains protected at all times:

• 256-bit SSL/TLS Encryption for all data transmitted between your browser and cuci7's servers.
• Data-at-rest encryption — sensitive information such as financial details and identification documents is stored in encrypted form in our database.
• Two-factor authentication (2FA) available and encouraged for all member accounts to add an extra layer of security.
• 24/7 security monitoring by a dedicated cybersecurity team to detect and respond to any threats promptly.
• Regular penetration testing conducted by independent security auditors to identify and address system vulnerabilities.
• Role-based access control ensuring only authorised personnel can access sensitive member data.

5 Cookies, Tracking, and Similar Technologies

The cuci7 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members interact with our platform.

Types of cookies used:

• Essential cookies — required for core platform functions such as Login, session management, and security. These cookies cannot be disabled.
• Performance cookies — collects information on how pages are used to help us improve platform performance.
• Functional cookies — remembers your preferences such as language and display settings to provide a more personalised experience.
• Analytics cookies — helps us understand aggregate usage patterns for continuous improvement purposes.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some areas of the cuci7 platform.

6 Data Retention Period

Cuci7 retains member personal data only for as long as necessary to fulfil the original purpose of collection, legal obligations, and legitimate operational requirements.

• Active account data — retained throughout the active account period and for as long as required after account closure.
• Financial transaction records — retained for a minimum of 7 years in compliance with Malaysia's financial and tax legal requirements.
• KYC Documents — retained for the duration required by applicable anti-money laundering (AML) regulations.
• Support communication logs — retained for 3 years for reference and service improvement purposes.
• Platform analytics data — stored in aggregate form without personal identifiers after the active usage period.

Once the retention period has expired and there is no legal requirement to continue storing the data, it will be securely deleted or anonymized.

7 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and cuci7's internal policies, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the cuci7 privacy team via the platform's live chat. We will process your request within 30 business days from the date we receive your completed application.

8 Changes to This Privacy Policy

Cuci7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When significant changes are made to this policy, we will:

• Displaying a clear notice on the cuci7 platform homepage before any changes take effect.
• Sending email notifications to all active members with a valid email address on record.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the cuci7 platform after any policy changes take effect constitutes your acceptance of the latest version of this Privacy Policy. If you disagree with the changes made, you may close your account and stop using the platform.

9 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuci7 handles your personal data, we encourage you to contact us directly.

• Platform live chat — the fastest way to get help, available 24 hours a day, 7 days a week.
• Privacy email — [email protected] for privacy and data protection enquiries.
• FAQ Section — please check the FAQ us for answers to frequently asked questions.